Products are usually shipped in 24-48 hours after shipping crate
and product are weighed.
We can also calculate a shipping cost that will be added to your
final payment for the product.
We use the safest and most economical way to ship your item. We
have various sizes of crates designed especially for shipping purposes.
All corners of your product will be protected and the product is
bubble wrapped for extra measure to prevent damage during shipping.
open your new product within 2-3 days of receiving to ensure it
reached you safely with no damage.
ask to receive a photo of your actual product before shipment.
The customer is responsible for all shipping returns. There
is 40% stocking fee. There is a 30 day limit on all returns
from ship date or invoice. Please open your new product within
5-7 days of receiving just to ensure it reached you safely with
no damage. Quality Copperworks has the right to refuse any product
that has been made for a client after 30 days from delivery.
| Payments | Returns | 317-858-8881
Please call us with your measurements of your copper project
for a quote. All of our products are hand made one at a time
to suit the customers needs and expectations. Before we start
your project we require a 50% down payment at the time of your
order and receive the final 50%, plus shipping, before we ship
the project to you. We will gladly send you a picture of your
new product before shipment. The shipping costs will be added
prior to weighing the product in the shipping crate. We use
the safest and most economical way to ship your product. We
have various sizes of crates designed especially for shipping
All corners of your product will be protected and the product
is bubble wrapped for extra measure to prevent damage during
shipping. When you sign the sales order, we will make your product
specifications as discussed and will keep you updated on progress
by email or telephone.
Export shipments Must be arranged on an individual shipping
We warranty all of our products for one full year against
manufacturing defects. If your product is different
from your sales order, we will gladly rectify the problem by
arted is to repair, offer replacement, or refund as we deem
appropiate. We will pay for the shipping back to us, be sure
not to damage the crate before you inspect the product. Please
take measurements and visually inspect the product. We will
honor the warranty after installation but the warranty will
not pay for removal or re-istallation charges of the product.
Quality Copperworks cannot validate your claim over the telephone,
email and pictures, we will need the product shipped back to
to us for inspection and will be determined if it is a valid
claim. You will need to pay for shipping to return the product
and we will refund any shipping costs upon validation of the
claim. Quality Copperworks will charge a $50.00 inspection
fee and for re-crating if it is determined to be an invalid
claim. You will be responsible for the shipping charges to have
the product re-shipped to you. We will not accept any product
back without the return authorization number of the box. This
was given to you before we shipped the product.
We do not accept cancellations after we receive 50% down payment.
We do not accept the 50% down until we are ready to start your
Please inspect and make a count on your order promptly. Freight
companies no longer pay for claims made past 10 days from shipment
date. Damage that is found after the 10 day period will be the
customers responsibility. Please keep all shipping boxes, crates,
packing materials, and damaged items for the carrier to visually
inspect before a credit will be issued to your account.
In Mind When Purchasing Copper Products Regarding
Quality Copperworks often applies a patina color and occasionally
wax to our copper products. Please be aware that copper sinks,
counter tops, and copper range hoods have a natural living color
that varies. Quality Copperworks cannot be held resposible
for any change in color of copper products as copper is a natural
product with it's own living color. All sales are final with
the understanding that copper obtains a natural living color
in regards to all copper finishes. Refunds and exchanges will
be allowed according to our policy listed above. Finish colors,
patina colors and pattern variations do not qualify as a warranty
claim condition. We may attempt to re-work your product finish
if the color you see was not what you expected at time of delivery.